FAQ

FAQ – Frequently Asked Questions

What is Planet N Toys?

Planet N Toys is a family-owned, collector-driven diecast store built by a couple who fell in love with the hobby in 2020. We specialize in premium diecast cars, Japanese classics, and hard-to-find brands, while creating a welcoming space for collectors of all ages.

What kind of products do you sell?

We sell authentic diecast cars and collectibles, including Hot Wheels, Matchbox, and premium Asian brands inspired by Japanese classics and collector favorites.

Are your products authentic?

Yes. All items sold by Planet N Toys are 100% authentic. We do not sell replicas or counterfeit products.

Do you offer custom diecast cars?

We offer custom carded and packaging projects when available. We do not modify the diecast car itself. Availability may vary depending on releases and special projects.

Do you buy collections or toys?

At this time, we are not actively purchasing collections. When we do, purchases are limited to diecast cars only and depend on brand, condition, and availability.

How long does it take to process my order?

Orders are typically processed within 1–3 business days, excluding weekends and holidays. During busy periods, processing times may vary slightly.

Which carriers do you use for shipping?

We ship using trusted carriers such as USPS and FedEx. Carrier selection may vary based on order size, destination, and availability.

How long does shipping take?

Delivery times are determined by the carrier once your package has shipped. While we ship orders as quickly as possible, delivery timelines may vary due to factors beyond our control, such as weather or carrier delays.

How are items packaged?

All orders are packed with collector-level care to help protect cards, blisters, and boxes during transit.

What if my package is damaged or incorrect?

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can review the situation and help make it right.
We recommend keeping all packaging materials and taking photos if there is visible damage.

Do you accept returns?

Yes. We accept return requests within 30 days of delivery, provided the item is unused, in original condition, and includes proof of purchase. All returns must be approved before being sent back.

Are there any items that cannot be returned?

Yes. The following items are non-returnable:

  • Custom or special-order items

  • Sale items

  • Gift cards

If you’re unsure whether your item qualifies for a return, feel free to contact us before purchasing.

How do refunds work?

Once a return is received and inspected, we’ll notify you of the approval status. Approved refunds are issued to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

Do you offer exchanges?

We do not offer direct exchanges. The fastest way to get a different item is to return the original purchase (once approved) and place a new order.

Do you ship internationally?

Yes, we offer international shipping. Shipping rates and delivery times vary by destination and are calculated at checkout.

What about European Union customers?

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of delivery, provided the item is unused, in original condition, and includes proof of purchase.

Is Planet N Toys a large company?

No. Planet N Toys is a small, family-owned business built by collectors who truly love the hobby. Supporting us means supporting a growing community, not a corporation.

How can I contact you?

You can reach us at:
📧 planetandtoys@gmail.com

We do our best to respond as quickly as possible and are always happy to help.

Do you plan to grow or host events in the future?

Yes! Our long-term goal is to grow Planet N Toys into a community hub, with events, expanded diecast selections, remote control cars, and spaces where kids and collectors can enjoy the hobby together.