Shipping policy

Thank you for shopping with us! We are committed to processing and shipping your order as quickly as possible.

Order Processing Time:

• All orders are processed within 3 business days (excluding weekends and holidays) of receipt.
• You will receive a notification if there are any delays in processing your order.
• If there is an unexpected delay, a staff member will contact you directly.

Shipping Carriers:

• We utilize USPS and FedEx for our shipping services.

Shipping Time and Delivery:

• Please note that once your order has been shipped and is in the possession of the carrier (USPS or FedEx), we are not responsible for delivery times.
• Delivery times are subject to the carrier's schedules and potential delays beyond our control.

Shipping Insurance:

• All shipments are insured for up to $100.

Damaged or Lost Packages:

• In the event of a damaged or lost package, you will need to file a claim directly with the shipping carrier (USPS or FedEx).
• Please visit the respective carrier's website to initiate a claim and seek reimbursement.
  • USPS: https://www.usps.com/help/claims.htm
  • FedEx: https://www.fedex.com/en-us/customer-support/claims.html
• It is the customer's responsibility to follow the carrier's claims process.
• We recommend keeping all packaging materials and taking photographs of any damage to assist with your claim.

Contact Us:

• If you have any questions regarding your order or our shipping policy, please contact us at planetandtoys@gmail.com.